Frequently Asked Questions
General FAQ
What formats can you record in?
We are able to record standard definition in DV or DVCAM format and high-definition in SONY HDV or XDCAM EX.
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What formats can you deliver?
We are able to deliver in any of the popular formats. NTSC DVD, PAL DVD, Bluray, or web deployment in Quicktime©, Flash©, and many, many more...
If you need a particular deployment, email us your needs and we will send you a quote.
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Are you hiring?
We prefer to use local experts we have worked with for all referrals requiring additional personnel so at this time we are not hiring. If you would like information about becoming a subcontractor please email me. (back to top)
Are you available for destination shoots?
Yes, we are available for shoots anywhere in the world on land or underwater. Contact us for more information about travel and transport charges.
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Dance and Stage FAQ
What Services can you offer my studio?
Whatever your video needs, we specialize in services for the arts-from demos to recitals. Visit our Dance section for more information about dance services.
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What are your rates?
For live performances, our rates will vary depending on the type of production and needs of the individual studio. Please contact us today for a custom quote or visit the dance services page for more information.
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How does profit-sharing work?
For large scale events, we do offer profit sharing with your organization. Commissions are determined on a case by case basis, so if you feel your event would qualify, contact us today for more information.
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What is your service area?
We are available for shoots anywhere in the world. Contact us for more information about travel and transport charges.
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Store FAQ
Why does the store look different than the main site?
To bring you the best and safest online shopping experience, the online store is located on a separate secure server. This server allows us to carry some elements from the main site but the shopping section is controlled by the store server to maintain security of all your information.
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I did not receive all of my order...
Some items may be fulfilled from separate facilities and thus may be shipped separately. If your entire order has not been received within 6-8 weeks please email us with your order number and which items are missing so we may track your order.
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Why was I not able to choose a shipping method for my recital/stage DVD order?
Most live performance DVD orders are delivered to the studio or theatre company for you to pick-up. Please refer to your order confirmation email or flyer for more information or email us for further assistance.
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The store is asking me for a password to access the dance recital gallery.
To protect your child, these galleries are not open to the public. Please contact the studio where your child dances for this information.
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Display vs. Product Appearance
We take every possible step to accurately portray all images but we cannot account for variations in monitor settings. If you feel your product does not meet your expectations for quality or clarity, please contact us so that we can order you a replacement. Email us for more information and to make the necessary arrangements.
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What is cropping?
Cropping refers to cutting away portions of the source (or display) image to optimize it for printing or to change the aspect ratio. See below.
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Wedding FAQ
I have a friend (uncle, cousin, etc.) who can record my wedding, do I really need to hire a professional?
This is a question we frequently encounter. There are four main issues to consider here-equipment, experience, focus (no pun intended), and quality.
A professional has the experience to capture the shots you want and edit your video seamlessly while remaining focused on you and your event. Family often will get distracted by other guests, and will be unable to enjoy being a guest at your celebration. With our professional cameras, digital mastering, titling, special effects generators, computer-based digital nonlinear editing equipment, professional microphones, fluid-head tripods, and backup equipment, you can expect professional grade results.
To put it in perspective, on a standard package we will be putting over $10,000 of equipment at your disposal, and over 80 hours of dedicated editing to produce your wedding DVD for a cost of less than 6% of that to you.
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Do you offer High Definition recording?
We do! We are proud to offer HDV content on Blu-ray discs with full motion menus and chapter selections. If you don't have a Blu-ray player yet, ask us about our Blu-ray/DVD combo pack with DVD for today and Blu-ray for tomorrow. Contact us to receive a custom quote for a High Definition package.
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Do I need a videographer if I have a photographer?
Videography will capture every moment of your wedding and include the soundtrack of your ceremony. You can go back any time you want to hear your loved one say I do, or the toast your college roommate made. Every beautiful moment of your ceremony immortalized forever.
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Do you offer photography services as well?
We offer professional photography services through our partnerships with local professionals. Please contact us today for more information.
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